One (1) Year Product Shipping & Warranty Policy
Your IHS CCTV products are warranted against all defects in material and workmanship for one (1) year from the date of purchase unless specifically noted below. Should your product prove defective within one (1) year, return it to IHS CCTV Camera for repair or replacement with your original invoice. IHS CCTV Camera has the sole responsibility for granting a replacement product. The warranty covers Cameras, DVR and Cameras. The warranty does not cover cable, connectors, hardware, tools. Power supplies have a 30 Day Guarantee.
All products are tested on date of purchase. Once the client has purchased, they are agreeing that the product was sold brand new and in a working order.
NOTE: Product warranties does not cover any damage due to storm, electrical surges, physically damaged, Water damaged or Acts of God.
Please keep the original boxes as we will need them if you return anything. Any packaging or accessories will be charged for, at the discretion of IHS CCTV.
- IHS offers a 100% money back guarantee (minus any shipping and handling) for any reason within 7 days from the date of purchase.
- To qualify for a refund:
- All products must be in brand new condition.
- All product boxes must be in new condition with all packing materials.
A. All product accessories must be included and in new condition to be eligible for return.
- Any accessories or packaging material that are not in new condition will be be charged for, at the discretion of IHS CCTV.
- Disqualifying refund factors:
- Opened cables are not returnable.
- Cameras that have been mounted are not returnable.
B. Items that have been used, physically damaged. (please note that products are tested on date of purchase to ensure to the client, that the product/s were sold in a working order) (On date of purchase, when client purchases, they are agreeing that the product was sold to them in a working condition, and the item sold was brand new and included all necessary accessories)